Terms and Conditions
Terms & Conditions
The Lady B Loves website is provided to you free of charge for your personal use. Any contract for sale of goods between Lady B Loves and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Lady B Loves irrevocably submit to the non-exclusive jurisdiction of the English Courts.
TRADEMARKS
Lady B Loves is a registered trademark of Lady B Loves in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.
COPYRIGHT
Our website design, text, graphics and images are owned by lady B Loves and reproduction of any of these without our prior written permission is strictly prohibited.
FAQs
IF YOU CAN’T FIND THE ANSWER YOU’RE LOOKING FOR IN THIS SECTION THEN PLEASE DROP US AN EMAIL AT: enquiries@ladybloves.com
Q. How long do deliveries take?
A. Items are usually dispatched in 3 working days and are sent first class so should be with you in 3 to 5 working days for the UK. For full details on deliveries please see the Delivery Section.
Q. Can I return an item if it doesn’t fit?
A. All items except for 'Shorties' (please see product description), can be returned for an exchange or a refund for any reason provided that the item is still in the original undamaged packaging, unworn and the care labels are still in place.
Q. How can I contact customer services?
A. You can contact us by using the "contact us" link on the home page. Alternatively, you can e-mail us at: enquiries@ladybloves.com or call us on +44 1603 783555
Q. Can my order be gift wrapped?
A. Gift wrapping is currently unavailable.
Q. How can I track my order?
A. Online purchases with tracking are not available at this time.
Q. I have received an incorrect item what should I do?
A. We apologise if you have received an incorrect item and unfortunately, on rare occasions, errors like this can happen. Please return the item to us and indicate if you would like a refund or a replacement. We will refund you for the postage costs incurred.
Delivery Prices
Delivery Costs
UK £4.99
Europe & other countries from £12.00
UK STANDARD DELIVERY – FIRST CLASS POST
- We aim to despatch your order within 3-5 working days
- You can normally expect delivery within 10+14 working days.
- If you live overseas delivery is between 10-14 days.
- We will send your order by First Class Royal Mail.
- Royal Mail parcels are generally delivered with your normal post.
Please note that at busy times, it may take us a little longer to despatch items to you.
*Delivery times and dates are subject to our service provider Royal Mail.
INTERNATIONAL DELIVERY
- All international orders are sent by UK Royal Mail Air Mail service.
- Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.
CUSTOMS AND IMPORT DUTIES
- If you live outside the EU local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be.
Return and Refund Policy
Here at Lady B Loves we want you to be completely satisfied with all your purchases. We know that occasionally you will need to return items for either an exchange or a refund. Items can be returned within 14 days for either a refund or an exchange. All items returned must be unworn, in the original undamaged packaging and with labels and tags in place. When returning an item from outside the EU, please make sure you mark the customs slip as "returned goods" to avoid long delays at customs.
Postage and packaging costs are not refunded unless the item returned is faulty. However, if you exchange any item no additional postage and packaging will be charged.
When returning an item please make sure that the return slip is enclosed and completed so we can process your exchange/ refund efficiently.
We advise that you obtain proof of postage for any item returned.
UNFORTUNATELY, WE DO NOT ACCEPT RETURN ON THE FOLLOWING:
- RETURNS AFTER 14 DAYS
- WE ARE UNABLE TO OFFER A REFUND OR AN EXCHANGE ON LADY B SHORTIES UNLESS FAULTY. THIS IS DUE TO HEALTH AND HYGIENE REASONS AND THE NATURE OF THE PRODUCT. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASES SO IF IN DOUBT PLEASE CONTACT OUR CUSTOMER SERVICES TEAM ON enquiries@ladybloves.com
- SALE ITEMS
- PRE-ORDER
- SPECIAL ORDER
RETURNS FROM OVERSEAS
When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS, not forgetting to pay your return postage. The address your parcel needs to be returned to is: Lady B Loves, 10 Royal Arcade, Norwich NR2 1NQ, England. Please ensure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate or receipt of posting. Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.
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