Europe & other countries from £12.00
Here at Lady B Loves we want you to be completely satisfied with all your purchases. We know that occasionally you will need to return items for either an exchange or a refund. Items can be returned within 14 days for either a refund or an exchange. All items returned must be unworn, in the original undamaged packaging and with labels and tags in place. When returning an item from outside the EU, please make sure you mark the customs slip as "returned goods" to avoid long delays at customs.
Postage and packaging costs are not refunded unless the item returned is faulty. However, if you exchange any item no additional postage and packaging will be charged.
When returning an item please make sure that the return slip is enclosed and completed so we can process your exchange/ refund efficiently.
We advise that you obtain proof of postage for any item returned.
UNFORTUNATELY, WE DO NOT ACCEPT RETURN ON THE FOLLOWING:
RETURNS AFTER 14 DAYS
WE ARE UNABLE TO OFFER A REFUND OR AN EXCHANGE ON LADY B SHORTIES UNLESS FAULTY. THIS IS DUE TO HEALTH AND HYGIENE REASONS AND THE NATURE OF THE PRODUCT. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS. WE WANT YOU TO BE HAPPY WITH YOUR PURCHASES SO IF IN DOUBT PLEASE CONTACT OUR CUSTOMER SERVICES TEAM ON firstname.lastname@example.org
When returning goods from overseas please mark your package as clearly as possible RETURNED GOODS, not forgetting to pay your return postage.