The Lady B Loves website is provided to you free of charge for your personal use. Any contract for sale of goods between Lady B Loves and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and Lady B Loves irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Lady B Loves is a registered trademark of Lady B Loves in the UK and other countries. Other product and company names mentioned on our website may be the trademarks or registered trademarks of their respective owners.
Our website design, text, graphics and images are owned by lady B Loves and reproduction of any of these without our prior written permission is strictly prohibited.
Q. How long do deliveries take?
A. Items are usually dispatched in 3 working days and are sent first class so should be with you in 3 to 5 working days for the UK. For full details on deliveries please see the Delivery Section.
Q. Can I return an item if it doesn’t fit?
A. All items except for 'Shorties' (please see product description), can be returned for an exchange or a refund for any reason provided that the item is still in the original undamaged packaging, unworn and the care labels are still in place.
Q. How can I contact customer services?
A. You can contact us by using the "contact us" link on the home page. Alternatively you can e-mail us at: firstname.lastname@example.org or call us on 07426 038861
Q. Can my order be gift wrapped?
A. Gift wrapping is currently unavailable.
Q. How can I track my order?
A. Online purchases with tracking are not available at this time.
Q. I have received an incorrect item what should I do?
A. We apologise if you have received an incorrect item and unfortunately, on rare occasions, errors like this can happen. Please return the item to us and indicate if you would like a refund or a replacement. We will refund you for the postage costs incurred.